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1

Mitigate loss/damage & collect information

  • At the occurance of the loss/incident, take necessary steps to minimise further loss or damage to the goods.
  • You may assist and cooperate with our appointed surveyors during the course of their survey.
  • Please check the natural of loss or damage to these classification:
    1. Non Delivery
    2. Loss / damage (other than non delivery exceed US$ 5,000). This identification should conduct independent surveyor.
    3. Loss / damage (other than non delivery not exceed US$ 5,000)
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2

Notify us & submit document

  • You may notify us of your accident and ask for a claim note by contacting our phone at 021 - 252 3110 Ext. 288/373 or Fax at 021 - 252 4083 during working hour (Mon-Fri, 08:00 -17:00 WIB).
  • We will send a claim note directly to your email
  • You should fill out the claim note and complete all required documents before submit it to us.
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3

Assesment refer to policy condition

  • If your claim is covered by your insurance policy, we will arrange complete full claim payment.
  • However, If your claim is not covered by your insurance policy, we will propose an adjustment which you need to sign to proceed with the claim process.
  • If your claim is rejected, we will issue a repudiation letter to you
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You can help us to expedite your claim by providing the required documents promptly.

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For any enquiries, please contact us at:

021 - 2523110 

(Mon-Fri, 08:15-17:00 Western Indonesia Time)

+62 811 1974 5674
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