Hotline Call Centre: 1500 674 (MSI)Our Brand Story
Mission
To contribute to the development of a vibrant society and help secure a sound future for the planet, by enabling safety and peace of mind through the global insurance and financial services business.
Vision
To create a world-leading insurance and financial services group that consistently pursues sustainable growth and enhances corporate value.
Our Core Values
At MSIG, our Core Values are our guiding light, ensuring that everything we do keeps our customers’ best interests at heart.
Customer Focus
Striving to provide security and satisfaction to our customers.
Integrity
Being sincere, kind, and fair in our dealings with people.
Teamwork
Growing together as team by respecting one another’s individuality and opinions and sharing knowledge and ideas.
Innovation
Always improving the way we work while responding to stakeholders’ interest.
Professionalism
Providing high-quality services by constantly enhancing our skills and proficiency.
About MSIG
Combining global and local best practices, the core subsidiaries and affiliates of MSIG across ASEAN, Hong Kong, Australia and New Zealand, have been providing general insurance solutions for more than 100 years. As an established leading insurer with a long-term perspective, MSIG aims to offer insurance solutions that are effective, efficient and simple to understand; delivered with active and sincere service. Across the region, our 4,300 employees go above and beyond to add value to the business and lifestyle of our customers and inspire confidence in them.
MSIG is backed by the solid foundation and rich heritage of Mitsui Sumitomo Insurance Company, Limited, an established insurer that has received strong financial ratings from leading rating agencies, including Standard & Poor’s and Moody’s. Today MSIG is one of the few foreign-based general insurers to have representation in every ASEAN country, a testament to its strength and reach. MSIG also benefits from being a member of MS&AD Insurance Group – one of the largest general insurance groups in the world.
Leveraging on the multi-channel distribution, strong partnerships with intermediaries and extensive geographical network, MSIG offers a wide range of insurance solutions across personal and commercial lines. MSIG builds and nurtures enduring relationships, forging close partnerships, through good times and bad.
Board of Commisioners
Rudy Wanandi
Enny
Prof. Dr. Djisman Simandjuntak
Petrus M. Siregar
Board of Commisioners
Board of Directors
Shikato Takeuchi
Bernardus Priyono Wanandi
Bambang S. Soekarno
Soichiro Tsuchida
Nurul Hayati
Tomosuke Tsuruoka
Taro Imamura
Masaharu Sato
Keisuke Ikuma
Toru Tamamushi
Keita Shigematsu
Daiki Hayashi
Motonari Sasaki
Board of Directors
CEO’s message
As an established leading insurer with a long-term perspective, we aim to offer effective, efficient and easy-to-understand insurance solutions; delivered with active and sincere service.
We place our customers at the heart of all that we do. We value what you, our customers, insure with us, understand your motivations and actively listen to what you tell us and respond efficiently. As insurance professionals and people who sincerely care, we will go above and beyond to help you in an easy, efficient and fair way. We aim to inspire your confidence in us.
PT Asuransi MSIG Insurance Indonesia is part of MS&AD Insurance Group, we are the largest joint venture general insurance company in Indonesia which has been operating for 40 years and is continuously evolving every year.
Armed with experience in always providing the best, we bring our values take root much more deeply. We look beyond in everything which are insured and find out that everything has a heart.
Located in Singapore, MSIG Asia Pte Ltd (“MSIG Asia”) is a wholly owned subsidiary of Mitsui Sumitomo Insurance Company, Limited, and a member of the MS&AD Insurance Group, Inc. Combining global and local best practices, the core subsidiaries and affiliates of MSIG across ASEAN, Hong Kong, Australia and New Zealand, have been providing general insurance solutions for more than 100 years. A leading insurance brand in Asia, MSIG leverages on multi-channel distribution and strong intermediary partnerships to offer insurance solutions across personal and commercial lines.
MS&AD Insurance Group, Inc. (“MS&AD Insurance Group”) was formed in April 2010 from the business integration of Mitsui Sumitomo Insurance Group Holdings, Inc., Aioi Insurance Co., Ltd., and Nissay Dowa General Insurance Co., Ltd. It is amongst the world’s top 10 non-life insurance groups based on gross revenue, with A+ Stable credit rating and presence in 50 countries and regions globally. MS&AD Insurance Group is committed to achieving sustainable growth and to enhancing enterprise value, driven by five business domains: domestic (Japanese) non-life insurance, domestic (Japanese) life insurance, overseas business, financial services business and risk-related business.
PT Asuransi MSIG Indonesia (“the Company”) believes that all individuals should be treated with dignity and respect. We respect basic human rights in all business activities, and not discriminate based on race, nationality, gender, age, ethnic origin, descent (family origin), social status, creed, religion, physical characteristics, disability.
To uphold this principle, Mitsui Sumitomo Insurance Co Ltd, our parent company, has pledged its support for the United Nations International Bill of Human Rights (which consists of the Universal Declaration of Human Rights), the corporate code of conduct in the United Nations Global Compact, and the principles concerning fundamental rights set out in the International Labour Organization Declaration on Fundamental Principles and Rights at Work. The Company shall seek to be guided by the provisions of these standards in the manner that they operate.
We support the UN Declaration of Human Rights articles, including the following principles:
- Right to be treated with dignity
- Right to be free from discrimination
- Right to security
- Right to fair trial and hearings
- Right to protection of own privacy
- Right to be protected from attacks or degrading treatment
- Right to just and favourable work conditions and remuneration
- Right to rest and leisure
- Right to protection of copyright
- Right to freedom of opinion and expression
As a socially responsible employer, it is our obligation to create a totally open and harmonious culture where the fundamental rights of each individual employee are protected. The promotion of a bias-free, positive working environment is a commitment that every business unit will undertake. In the application of this policy, we will advocate for the same level of commitment from our business partners and suppliers where we can exercise an influence.
At MSIG Indonesia, our customers are at the heart of our business. The trust and confidence they have in us are the driving force in everything we do. The awards we have garnered over the years reflect our growing strength and influence in the general insurance industry. But more importantly, they symbolise our continued commitment to go above and beyond for our customers.
Best General Insurance
Investortrust.id
The Excellent Performance General Insurance Company
Infobank Magazine
Market Leader General Insurance
Media Asuransi Magazine
The Best Performance General Insurance Company
Infobank Magazine
Market Leader General Insurance
Media Asuransi Magazine
Titanium Trophy
Infobank Magazine
Bisnis Indonesia Financial Award (BIFA) 2022
Bisnis Indonesia
Best General Insurance
Investor Magazine
Titanium Trophy
Infobank Magazine
Insurance Market Leader
Media Asuransi Magazine
Top 100 CEO 2021
Infobank Magazine
Bisnis Indonesia Financial Award (BIFA) 2021
Bisnis Indonesia
Platinum Trophy
Infobank Magazine
Market Leader General Insurance
Media Asuransi Magazine
Excellent Insurance Company
Infobank Magazine
Market Leader General Insurance
Media Asuransi Magazine
Excellent Insurance Company
Infobank Magazine
Platinum Trophy
Infobank Magazine
Top 5 Best Financial Performance of General Insurance Company
Warta Ekonomi
Excellent Insurance Company
Infobank Magazine
Platinum Trophy
Infobank Magazine
3rd Best Insurance
Infobank Magazine
Platinum Trophy
Infobank Magazine
2nd Best Insurance
Media Asuransi Magazine
Golden Trophy
Infobank Magazine
Excellent Insurance Company
Infobank Magazine
Our history
Mitsui Sumitomo Insurance Company, Limited was formed in 2001 through a merger between Mitsui Marine & Fire Insurance Co., Ltd. and Sumitomo Marine & Fire Insurance Co., Ltd. Formed in 1918 and 1893 respectively, Mitsui Marine and Sumitomo Marine were both leading non-life insurance companies.
Their origins go back even further with “Mitsui” and “Sumitomo” established more than 300 years ago and still operating as business management groups with major influence in Japan and the rest of the world.
An enduring philosophy
Mitsui and Sumitomo achieved sustainable development over the long term by responsibly fulfilling their obligations to care for society and the environment, thus earning the trust of their many and varied stakeholders, including customers, employees and communities. This is the philosophy that still guides Mitsui Sumitomo Insurance today.
“Echigo-ya” Drapery Store in the Edo Era
©公益財団法人三井文庫
“Echigo-ya” Drapery Store in the Edo Era
©公益財団法人三井文庫
“Echigo-ya” Drapery Store in the Edo Era
©公益財団法人三井文庫
The Mitsui conglomerate began as a shop dealing in kimono fabrics called “Echigoya”. It was opened in 1673 by Takatoshi Mitsui, a merchant in Edo (now Tokyo).
With the aim of accommodating its customers’ needs, Echigoya introduced many innovative business practices. These included adopting over-the-countersales and the cash-and-carry system which were unheard of in Japan at the time. Furthermore, Mitsui used flyers and umbrellas printed with the shop’s name to publicise his business.
Mitsui also focused on customer-centric business management and brand strategy, and sought to boost employee motivation and satisfaction through personality-oriented performance evaluations. These pioneering approaches laid the foundation for Mitsui’s subsequent success and prosperity.
“Echigo-ya” Drapery Store in the Edo Era
©公益財団法人三井文庫
“Echigo-ya” Drapery Store in the Edo Era
©公益財団法人三井文庫
“Echigo-ya” Drapery Store in the Edo Era
©公益財団法人三井文庫
The history of Sumitomo began in the 17th century when Masatomo Sumitomo opened a book and medicine shop in Kyoto. Sumitomo gradually diversified into copper mining and trading, banking and heavy industry.
In 1690, Sumitomo discovered the Besshi Copper Mine in Ehime Prefecture which turned out to be one of the largest copper mines in the world. This major discovery contributed significantly to Japan’s economic development. However, the mining operations also impacted the environment. To help reduce this, Sumitomo planted more than one million trees and even relocated the copper refinery to an uninhabited island.
Sumitomo’s approach of contributing to the development of national and regional economies while also addressing environmental issues sowed the seeds for our corporate social responsibility initiatives of today.
Our promise
At MSIG Indonesia, you are at the heart of all we do. That is why we go above and beyond to deliver excellent service to you from our heart.
We are insurance professionals and people who sincerely care, and we are here to help you in an easy, efficient, and fair way.
So, you can put your heart into what really matters to you and have the confidence to do more and more.
Tell us how we served you well, or how we could serve you better!
If we wowed you with our service, tell us about it.
our service did not meet your needs, tell us about it too.
To understand on how we manage your feedback and complaints, you can refer to MSIG Indonesia’s Complaint Service Procedure below.
We have sound feedback management process in place, and you can feel assured that all your feedback is treated with the greatest confidentiality and commitment towards a statisfactory resolution.
Our Business Excellence team are dedicated to looking into your feedback and bringing your issue to a satisfactory conclusion.
In the event of a dispute, based on the Financial Services Authority Regulation Number 61/POJK.07/2020 concerning Alternative Dispute Resolution Institutions in the Financial Services Sector, the Customer may choose to resolve the dispute through the Financial Services Sector Alternative Dispute Resolution Institution (LAPS SJK).
Company structure
Be part of our history
At MSIG Indonesia, our people are at the core of everything we do. We are committed to fostering a professional environment that encourages excellence, innovation, and continuous growth.
We seek individuals who demonstrate integrity, dedication, and a strong drive to contribute meaningfully to the organisation’s success and the community we serve.
Join a company that values your expertise, supports your development, and rewards performance. Discover a fulfilling career journey with MSIG Indonesia.
Our Commitment
