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Burglary

Procedure
1

Mitigate loss/damage & Collect information

  • At the occurance of the loss/incident, take necessary action to minimize further loss or damage to the goods.
  • You should preserve the affected parts and make it available for inspection and provide full assistance during investigation.
  • Please keep the affected parts in safe and proper place for potential salvage recovery until further notice from us.
  • You should preserve Insurer rights of any potential subrogation aspect for any loss caused by Third Party.
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2

Notify us & submit document

  • Notify us by phone at (021) 252 3110 or via email during business hours (Monday to Friday, 08:15 AM – 5:00 PM WIB) to the Marine & Miscellaneous Claims Department.
  • Please refer to policy wordings for the timeline for notifying your claims.
  • Submit supporting documents requested by us.
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You can help us to expedite your claim by providing the required documents promptly.

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For any enquiries, please contact us at:

021 - 252 3110

(Mon-Fri, 08:15-17:00 Western Indonesia Time)

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