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Burglary

Procedure
1

Mitigate loss/damage & Collect information

  • At the occurance of the loss/incident, take necessary action to minimize further loss or damage to the goods.
  • You should preserve the affected parts and make it available for inspection and provide full assistance during investigation.
  • Please keep the affected parts in safe and proper place for potential salvage recovery until further notice from us.
  • You should preserve Insurer rights of any potential subrogation aspect for any loss caused by Third Party.
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2

Notify us & submit document

  • You may notify us of your accident and ask for a claim note by contacting our phone at 021 - 252 3110 Ext. 288/373 or Fax at 021 - 252 4083 during working hour (Mon-Fri, 08:00 -17:00 WIB).
  • We will send a claim note directly to your email
  • You should fill out the claim note and complete all required documents before submit it to us.
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3

Assesment refer to policy condition

  • If your claim is covered by your insurance policy, we will arrange complete full claim payment.
  • However, If your claim is not covered by your insurance policy, we will propose an adjustment which you need to sign to proceed with the claim process.
  • If your claim is rejected, we will issue a repudiation letter to you
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You can help us to expedite your claim by providing the required documents promptly.

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For any enquiries, please contact us at:

021 - 252 3110

(Mon-Fri, 08:15-17:00 Western Indonesia Time)

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